1. Proceed to the CATSI office and fill up an application from with the necessary information. The subscriber should affix his signature in this form.
2. Different rates apply for business or professional and residential telephone service4. Place the appropriate category in your application form.
3. Repair or Replacement – The subscriber shall be responsible for any damage or loss of any apparatus or equipment furnished by CATSI; unless such loss or damage is due to causes beyond control, e.g. fires, natural calamity.

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1. Personal Identification Number (PIN) – No one can use the phone for direct distance dialing (NDD/DD) unless he/she knows the right number. You have the options now to avail of CATSI’s personal identification number.
2. Station Hunting – The call is automatically transferred to another phone number if the previous one is busy. Station hunting provides for the facility to dial the designated control number of a series of telephone numbers used by a single subscriber. It eliminates the need to several telephone numbers when calling that particular subscriber as the hunt for a free line is done automatically once the control number was dialed.
3. Three way conferences (Three way – calling) – This feature allows you to easily add a third party phone conversation. You could be talking to a customer and the need arises whereby you desire a business association who has a telephone of his own to participate in the conversation.
4. Call pick-up – The call is transferred to another phone number by dialing the desired number.
5. Call back – enables the caller know when the calling party is ready to accept the call. When one calls a busy number. The phone of the called party will ring after replacing the handset. The phone of the calling party will likewise ring when the called party lift his/her phone.
6. Call waiting – Enables the subscriber to know that there is an incoming call when you hear a beep tone while he/she is using the phone.
7. Caller ID – Enables the subscriber to know the number of the calling party.
8. Extension Phone – An additional telephone can be installed in your phone (or office) or business office for maximum convenience.
9. Public Pay Phone – Local calls can now be made from pay phones fore three (3) one – peso coins. These payphones are conveniently located at local stores and shops.

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• Take good care of your Telephone Unit. If something is wrong with your telephone, don’t tinker with it. Call "171" and let the CATSI lineman do his job.
• Use your forefinger when dialing. Never use pointed objects like pencil or ballpen.
• Your Lips should not be more than ½ inch away from the mouthpiece so that there will be no transmission loss.
• When a ringing tone is heard after the dialing of the desired telephone number is completed, this indicates that the line has been connected through the desired party’s telephone. Keep the receiver at your ear and wait for the answer.
• When a "Busy" tone is heard while dialing or after the dialing is completed this indicates that the desired telephone terminal is being used or the telephone lines are all occupied. Therefore, return the handset to its proper place and dial later after waiting a while.
• Refrain from pushing or punching the "Off the hook" Button while dialing as this will result in the malfunction of the telephone equipment and will make it impossible to obtain the right connections.
• After the call is finished, return the handset to its proper place. If it is off the cradel it will denote a "Busy" signal and will block incoming calls. Such case results as one of the major causes of obstruction top incoming calls.

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• Answer the calls promptly, after the first ring if possible. If you leave the answering far beyond the third ring the caller is losing patience and is not in happy frame of mind.
• As you pick the telephone, SMILE. Your voice will reflect your action.
• Identify yourself. If you want to save time and sound business like too, tell the caller immediately who you are. You might say, "GOOD MORNING, CALAPAN TELEPHONE SYSTEM, MAY I HELP YOU?" If you wish the caller to identify himself, ask politely. "May I know who’s calling please?" Or "May I tell him who’s calling please?"
• When the person requested is not available, never tell the Caller that he/she is busy with another client. Remember you are speaking to a very important client right now. Always use these words "I’m sorry (name) is not available at the moment, May I have him/her call you, or May I take your message?"
• Address the caller by his name or professional title like "Doctor," "Attorney," Professor," Try to be as courteous, helpful and accommodating as you can. In the same manner, use polite words like "Please," "You’re Welcome", "May" instead of " Can", etc.’
• During a lengthy explanation by the caller, indicate your presence on the line with such expressions as" Certainly" Of course," "Yes," understand.
• If you must leave the line during a conversation, say, to get facts or information, explain to the caller. If the facts take time to get, advise the caller to call you back, or offer to call him back.
• Be polite when you receive a wrong number call. Instead of barking "Wrong Number", you might say "I’m sorry you dialed thew wrong number, this is Calapan Telephone System." If the caller’s number differs from yours, advise him to check with CATSI Repair Service Operators at "171" to check whether the number he is calling is out of order or not.
• End the conversation politely. Remember your "Thank You/s "and "Goodbye/s". Replace the receiver gently.

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